Freezeline
First aid for phone theft and fraud.
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Phone stolen? What to do if you bank with Revolut

Phone stolen and you bank with Revolut? Call 020 3322 8352 now to block your cards — it's an automated line. Then sign in to the Revolut app or website to freeze app access and reach a person. Next, block your SIM with your mobile network and report the theft to the police.

Don’t go home first — borrow any phone and act now. The first 30 minutes decide most of the damage. Here is the Revolut part, then the rest.

1. Freeze your Revolut cards and app — now

📞 Call Revolut: 020 3322 8352

From abroad: +44 20 3322 8352

Say thisMy phone was stolen at [say when]. I need an immediate freeze on my cards and on app access. Please block any pending credit limit increase requests and flag my account against limit changes. Log this call as my formal fraud notification, and note the time.

Checked 2026-06-12 against the official website. Spotted a change? It will be corrected in the next quarterly sweep.

Important: this number is an AUTOMATED card-blocking line — Revolut has no staffed fraud phone line. To reach a human, sign in at revolut.com from any browser: the lost/stolen flow logs out all devices, freezes cards and connects you to 24/7 chat.

You can also dial 159 from any UK phone to reach a bank’s fraud team safely. For Revolut itself, the fastest way to a person is to sign in online, as above.

The other calls that can’t wait

  1. Every other bank on that phone — including every card ever added to Apple Pay or Google Pay. Dial 159 to reach each bank’s fraud team.
  2. Your mobile network — block the SIM so the thief stops receiving your security codes.
  3. Your email — change the password, sign out all devices, then remove any forwarding rules or connected apps the thief planted.
  4. Police — 999 if it just happened, otherwise 101 or online. Get the crime reference number.

Stolen phone? Block your SIM too

All guides by bank & network →

Your phone held more than one account

Banking apps, wallet cards, email, your number — they all need action, in the right order. The free Freezeline wizard asks five questions and builds your personalised plan: every number, what to say, and why in that order.

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