Freezeline
First aid for phone theft and fraud.
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Phone stolen? What to do if you bank with Metro Bank

Phone stolen and you bank with Metro Bank? Call 0345 08 08 500 now — its 24/7 fraud line — and ask them to freeze your cards and app access, then block any pending credit-limit increases. Next, block your SIM with your mobile network and report the theft to the police.

Don’t go home first — borrow any phone and act now. The first 30 minutes decide most of the damage. Here is the Metro Bank part, then the rest.

1. Freeze your Metro Bank cards and app — now

📞 Call Metro Bank: 0345 08 08 500

From abroad: +44 20 3402 8312

Say thisMy phone was stolen at [say when]. I need an immediate freeze on my cards and on app access. Please block any pending credit limit increase requests and flag my account against limit changes. Log this call as my formal fraud notification, and note the time.

Checked 2026-06-12 against the official website. Spotted a change? It will be corrected in the next quarterly sweep.

Card fraud direct line: 0345 08 08 509. Both 24/7, 365 days.

No way to call that number? Dial 159 from any UK phone and you’ll be routed to Metro Bank’s fraud team.

The other calls that can’t wait

  1. Every other bank on that phone — including every card ever added to Apple Pay or Google Pay. Dial 159 to reach each bank’s fraud team.
  2. Your mobile network — block the SIM so the thief stops receiving your security codes.
  3. Your email — change the password, sign out all devices, then remove any forwarding rules or connected apps the thief planted.
  4. Police — 999 if it just happened, otherwise 101 or online. Get the crime reference number.

Stolen phone? Block your SIM too

All guides by bank & network →

Your phone held more than one account

Banking apps, wallet cards, email, your number — they all need action, in the right order. The free Freezeline wizard asks five questions and builds your personalised plan: every number, what to say, and why in that order.

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Free. No signup. Works on a borrowed phone.