Your privacy

The short version: your answers, the reference numbers and notes you collect, your call times and any name you type stay in your browser, on your own device. We never receive them.

Freezeline is built so that the sensitive details of your worst night don’t end up on someone else’s computer — including ours. This notice explains, in plain English, exactly what is stored, where, and what (if anything) leaves your device.

Who we are

Freezeline is an independent service, run under the name Freezeline. For the limited information described here, we are the “data controller”. You can reach us at hello@freezeline.co.uk.

What stays on your device

Your scenario and answers, the banks and network you pick, the reference numbers and notes you enter, the times you mark each step done, and any name or contact you add for the evidence report are saved only in your browser’s local storage on the device you’re using (technically, under the key ph_state_v1). This is what lets your plan survive a refresh. We never receive any of it. You can clear it any time with “Start over (new incident)” or by clearing your browser’s site data. Please note: anyone with access to your device can open the browser and see it.

The web address (the link)

To let you reopen or share a plan, the part of the address after the “#” records only your scenario and the banks and network you picked. Your answers to the quick questions (such as whether you can get into your email, or whether cards were on the phone), your reference numbers, notes, call times and any name you enter are not put in the link — they stay in your browser’s local storage only, on this device. We deliberately keep those sensitive answers out of the address bar, so they can’t linger on a borrowed phone or in a forwarded link.

What leaves the device — only if you choose

When you tap “Email a copy”, that opens your own email app with the case file ready to send. When you tap “Save as PDF”, that uses your own device’s print/save. Both go through apps you control — not to us. Send the copy only to an inbox you trust.

What our host can see

The site is served by Cloudflare Pages. Like any web host, Cloudflare logs visitor IP addresses and basic request data on our behalf (acting as our “processor”) to deliver the site and keep it secure. See Cloudflare’s privacy policy ↗ (opens in a new tab).

Storage we use, and why there’s no cookie banner

We use your browser’s local storage (to keep your plan after a refresh) and a service worker (to keep the tool working offline, on a borrowed phone with a patchy signal). Both are strictly necessary to do the job you asked for, so no consent banner is needed. We run no analytics, no tracking, and no advertising pixels.

Donations (when available)

We don’t collect donations yet. When we do, payments will be handled by Stripe through its own secure, hosted checkout — your card details go to Stripe, never to us, and we’d receive only what’s needed to confirm a donation. We’ll update this notice before that goes live.

Your rights and how to complain

Because we hold so little about you, there is usually nothing for us to show, change or delete — but if you have a question, email hello@freezeline.co.uk. If you’re unhappy with how your data is handled, you can complain to the UK’s Information Commissioner’s Office at ico.org.uk ↗ (opens in a new tab).

Changes

We’ll update this page as the service changes — for example, when donations go live. The version here is the current one.

See also our important information and terms of use.