How we verify the numbers
A wrong number in a crisis is worse than no number at all. So every number here is checked against the organisation’s own official website — and dated, so you can see how fresh it is.
When you are calling your bank or your network in the worst half-hour of your year, you need to trust the number in front of you without a second thought. This page explains exactly how we earn that trust, and where we don’t yet have it.
The rule we never break
Every dialable number comes from one place only: the institution’s own official website — the bank’s fraud page, the network’s lost-or-stolen page, the government or service’s own site. We never copy a number from a third-party directory, a search result, or memory. If we can’t find it on the organisation’s own pages, it doesn’t go in as a confident call button.
What “checked” means for each number
- Source. We record the exact official page the number came from.
- Date. We record the day we checked it. That’s the “Checked [date]” line you see under each call button in the tool.
- Status. Each entry is marked checked or not yet confirmed. The status drives what you see: a confident call button, or a warning that tells you to double-check first.
When we can’t confirm a number
Some organisations don’t publish a phone line at all, or their help pages are built in a way we can’t read reliably. We don’t guess and we don’t fill the gap from elsewhere. Instead we flag it: the tool shows a plain warning rather than a confident button, and points you to the organisation’s own site to confirm before you act. Honesty about a gap protects you better than a number we can’t stand behind.
Right now the main flagged entry is VOXI, which has no published phone line and help pages we couldn’t confirm in full — so we show its online route with a warning rather than a number.
We re-check, on a schedule
Numbers and procedures change. So “checked” is a promise we keep renewing, not a one-off. We re-verify the whole directory at least every three months, and sooner if we’re told something has moved.
- Last full check: 12 June 2026 — every major UK bank and mobile network, plus the police, Report Fraud, Cifas, Victim Support, the phone makers’ find-and-lock tools, the main email providers and the three credit reference agencies.
- Next planned check: by 12 September 2026.
We don’t claim to be “always up to date” or “live-checked” — no small free service honestly can. We claim to check carefully, show you the date, and flag what we couldn’t confirm.
Spotted a number that’s changed?
If a number here is wrong, out of date, or has moved, please tell us — you’ll be helping the next person at their worst moment. We’ll correct it and note it in the next sweep. Until then, always confirm a number on the organisation’s own website before you share any personal or account details.
Freezeline is independent: not a bank, not a network, not affiliated with anyone. We name them only to tell you who to call.
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